Support Center
How can we help you?
How do I deposit funds?▼
Go to the Deposit page, select a coin, copy the wallet address, send your crypto, then click "I've Made This Deposit". Admin will confirm your deposit.
How long do withdrawals take?▼
Withdrawals require admin approval and are typically processed within 1-24 hours.
What trading fees do you charge?▼
We charge a maker fee of 0.1% and a taker fee of 0.1% for spot trading. Futures fees are 0.02% maker and 0.06% taker.
Is my account secure?▼
We use bank-grade encryption, 2FA authentication, and cold storage for funds. Enable 2FA in your security settings.
What leverage is available for futures?▼
We support leverage from 1x to 100x on most futures pairs.
Live Chat
Talk to our support team
Email Support
support@nextrade.com