Support Center

    How can we help you?

    How do I deposit funds?
    Go to the Deposit page, select a coin, copy the wallet address, send your crypto, then click "I've Made This Deposit". Admin will confirm your deposit.
    How long do withdrawals take?
    Withdrawals require admin approval and are typically processed within 1-24 hours.
    What trading fees do you charge?
    We charge a maker fee of 0.1% and a taker fee of 0.1% for spot trading. Futures fees are 0.02% maker and 0.06% taker.
    Is my account secure?
    We use bank-grade encryption, 2FA authentication, and cold storage for funds. Enable 2FA in your security settings.
    What leverage is available for futures?
    We support leverage from 1x to 100x on most futures pairs.

    Live Chat

    Talk to our support team

    Email Support

    support@nextrade.com